Terms & Conditions

Terms & Conditions

Last updated 29 October 2025

AGREEMENT TO OUR LEGAL TERMS

We are Tonso Pty Ltd (“Company”, “we”, “us”, or “our”), a company registered in Australia at 196 Liverpool Road, Enfield, New South Wales 2136. We operate the website https://tonso.com.au (the “Site”), as well as other related products and services that reference or link to these legal terms (collectively, the “Services”). You can contact us via Section 25. Contact Us

These Legal Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Tonso Pty Ltd, concerning your access to and use of the Services. By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

Supplemental terms and conditions or additional documents that may be posted on the Services from time to time are expressly incorporated into these Legal Terms by reference. We reserve the right, at our sole discretion, to modify or update these Legal Terms at any time and for any reason. When we make changes, we will update the “Last Updated” date at the top of these Legal Terms. You waive any right to receive specific notice of each such change. It is your responsibility to review these Legal Terms periodically to remain informed of updates. Your continued use of the Services after the posting of revised Legal Terms constitutes your acceptance of those changes.

The Services are intended for individuals who are at least 18 years of age. Persons under the age of 18 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

Tonso Pty Ltd owns or is licensed to use all intellectual property rights in our Services, including source code, software, databases, designs, text, images, audio, video, and graphics (collectively, the “Content”), as well as all associated trademarks, logos, and service marks (the “Marks”).

The Content and Marks are protected by copyright, trademark, and other intellectual property laws in Australia and internationally.
All Content and Marks are provided “as is” solely for your internal business use in connection with our Services.

Your use of our Services

Subject to compliance with these Terms and the “Prohibited Activities” section, Tonso grants you a limited, non-exclusive, non-transferable, and revocable licence to:
- access and use the Services; and
- download or print portions of the Content you are lawfully entitled to access,
solely for your internal business purposes.

Except as expressly permitted above, you must not copy, reproduce, distribute, modify, display, sell, or exploit any part of the Services, Content, or Marks for commercial use without Tonso’s prior written consent. To request permission, contact contact@tonso.com.au. If permission is granted, you must acknowledge Tonso as the owner or licensee and retain all copyright or proprietary notices on the material.

Tonso reserves all rights not expressly granted to you in the Services, Content, and Marks. Any unauthorised use constitutes a material breach of these Terms and will immediately terminate your right to use our Services.

Your Submissions

By submitting any questions, feedback, ideas, or suggestions to Tonso (collectively, “Submissions”), you agree to assign all intellectual property rights in those Submissions to Tonso. Tonso may use and share such Submissions for any lawful purpose, commercial or otherwise, without obligation to you.

You confirm that:
- you have full rights to provide such Submissions;
- your Submissions do not infringe third-party rights or contain unlawful, defamatory, or offensive material;
- to the extent permitted by law, you waive any moral rights in your Submissions.
You remain solely responsible for the content of any Submissions and agree to indemnify Tonso for any losses resulting from your breach of this section or infringement of a third party’s rights.

3. USER REPRESENTATIONS

By accessing or using the Services, you represent and warrant that:

1. All registration information you provide is true, accurate, current, and complete.
2. You will maintain and promptly update your information to ensure it remains accurate and complete.
3. You have the legal capacity and authority to enter into and comply with these Legal Terms.
4. You are not a minor under the laws of your jurisdiction.
5. You will not access the Services using automated or non-human methods, including bots, scripts, or similar technologies.
6. You will not use the Services for any unlawful or unauthorised purpose.
7. Your use of the Services complies with all applicable laws and regulations.

If any information you provide is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and deny you access to the Services, either temporarily or permanently.

4. USER REGISTRATION

To access certain features of the Services, you may need to create an account. You agree to maintain the confidentiality of your login credentials and are fully responsible for all activities that occur under your account.

We reserve the right, at our sole discretion, to remove, reclaim, or modify any username that we deem inappropriate, offensive, misleading, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:
• Visa
• Mastercard

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made through the Services. You must promptly update any details such as your email address, payment method, or card expiration date to ensure we can complete your transactions and communicate with you as needed.

Applicable sales taxes will be added to the purchase price as required. All prices are listed in AUD, and we reserve the right to modify pricing at any time.

By placing an order, you authorise us to charge your selected payment method for all amounts due, including applicable taxes and shipping fees. If your purchase involves recurring payments, you consent to automatic charges on your payment method until you cancel the applicable subscription or order.

We reserve the right to correct any pricing or billing errors, even after payment has been requested or received.

Additionally, we may refuse or limit any order at our sole discretion, including restricting quantities purchased per person, per household, or per order. Such restrictions may apply to orders placed under the same account, payment method, or billing/shipping address. We also reserve the right to decline orders that, in our judgement, appear to be made by dealers, resellers, or distributors.

6. CANCELLATION

You may cancel your subscription at any time by contacting us using the details provided below. Your cancellation will take effect at the end of your current billing period, and you will continue to have access to the Services until that date.

If you are dissatisfied with our Services or require assistance, please contact us at:
📧 contact@tonso.com.au
📞 1300 368 313

7. PROHIBITED ACTIVITIES

You may only access and use the Services for the purposes for which they are provided. Any unauthorised or unlawful use of the Services is strictly prohibited. Commercial use is permitted only if expressly approved or endorsed by us in writing.

As a user of the Services, you agree not to:

1. Data misuse: Collect, compile, or retrieve data or other content from the Services to create databases, directories, or compilations without our written consent.
2. Fraud or deception: Attempt to deceive, defraud, or mislead us or other users, particularly in efforts to obtain sensitive information such as passwords.
3. Security interference: Circumvent, disable, or interfere with any security-related features of the Services or features that restrict the use or copying of content.
4. Reputation harm: Defame, disparage, or otherwise damage our reputation or that of the Services.
5. Harassment: Use any information obtained from the Services to harass, abuse, or harm another person.
6. Abuse of support: Misuse our support channels or submit false abuse or misconduct reports.
7. Legal violations: Use the Services in breach of any applicable law or regulation.
8. Unauthorised linking: Engage in unauthorised framing of or linking to the Services.
9. Malicious uploads: Upload or transmit viruses, malware, spam, or other disruptive materials that interfere with others’ use of the Services.
10. Automation: Engage in automated use of the system (e.g., bots, scripts, data mining, or scraping tools).
11. Copyright tampering: Remove or alter any copyright or proprietary notice on content.
12. Impersonation: Pretend to be another person or user, or use another user’s username.
13. Spyware: Upload or transmit software or mechanisms designed for passive data collection (e.g., cookies, web bugs, tracking pixels).
14. Service disruption: Interfere with or impose an undue burden on our systems, networks, or infrastructure.
15. Staff harassment: Harass, intimidate, or threaten our employees, agents, or representatives.
16. Access circumvention: Attempt to bypass access controls or restrictions on any part of the Services.
17. Reverse engineering: Copy, modify, decompile, disassemble, or reverse-engineer the Services’ software, except as permitted by law.
18. Automated systems: Use, launch, or distribute any automated tool such as spiders, robots, scrapers, or similar programs without authorization.
19. Unapproved purchasing: Use an unauthorised agent or automated system to make purchases.
20. Unsolicited contact: Collect user information for unsolicited emails or fraudulent account creation.
21. Competitive use: Use the Services or their content to compete with us or for any revenue-generating or commercial enterprise not approved by us.
22. Account transfer: Sell, rent, or transfer your user profile to another person.

8. USER GENERATED CONTRIBUTIONS

The Services generally do not permit users to post or submit content publicly. However, we may occasionally allow you to create, submit, upload, display, transmit, or share content and materials with us or through the Services — including text, images, videos, audio, graphics, feedback, comments, or other materials (collectively, “Contributions”).

Your Contributions may be visible to other users or on third-party platforms. Any content you provide will be handled in accordance with our Privacy Policy.

By creating or submitting Contributions, you represent and warrant that:

1. Ownership and rights — You own your Contributions or have all necessary licences, permissions, and rights to allow their use as described in these Legal Terms.
2. No infringement — Your Contributions do not infringe upon any third-party intellectual property or moral rights, including copyright, trademark, patent, or trade secret.
3. Consent of individuals — You have obtained written consent or release from any identifiable person featured in your Contributions.
4. Accuracy — Your Contributions are true, accurate, and not misleading.
5. No solicitation — Your Contributions do not include unauthorised advertising, spam, pyramid schemes, or other forms of solicitation.
6. Appropriate content — Your Contributions are not obscene, defamatory, harassing, violent, or otherwise objectionable as determined by us.
7. Respectful conduct — Your Contributions do not ridicule, threaten, intimidate, or discriminate against others based on race, nationality, gender, sexual orientation, or disability.
8. Compliance with law — Your Contributions comply with all applicable laws, including those concerning privacy, child protection, and the well-being of minors.
9. No violations — Your Contributions do not link to or promote content that breaches these Legal Terms or any law.

Any violation of the above may result in suspension or termination of your account and removal of the offending Contributions.

9. CONTRIBUTION LICENCE

You agree that we may access, store, process, and use any information or personal data you provide in accordance with our Privacy Policy and your chosen settings.

By submitting feedback, ideas, or suggestions related to the Services, you grant us the right to use and share such feedback for any lawful purpose, without obligation or compensation to you.

We do not claim ownership of your Contributions. You retain all ownership, intellectual property, and proprietary rights in your submitted content. However, you acknowledge that:

• You are solely responsible for the content of your Contributions.
• We are not responsible for any statements, representations, or materials you post through the Services.
• You agree to hold us harmless from any claims or liabilities arising from your Contributions.

This licence allows us to operate, improve, and promote the Services while respecting your ownership rights.

10. GUIDELINES FOR REVIEWS

We may provide areas within the Services where users can leave reviews or ratings. When posting a review, you agree to comply with the following guidelines:

1. You must have firsthand experience with the individual, product, or service you are reviewing.
2. Reviews must not contain profanity, abusive, racist, or hateful language.
3. Reviews must not include discriminatory references based on religion, race, gender, nationality, age, marital status, sexual orientation, or disability.
4. Reviews must not reference or promote illegal activity.
5. You must not be affiliated with competitors if posting a negative review.
6. You must not make legal conclusions regarding another party’s conduct.
7. Reviews must not include false, misleading, or deceptive statements.
8. You may not coordinate or encourage campaigns to post collective positive or negative reviews.

We reserve the right, at our sole discretion, to accept, reject, or remove reviews for any reason. We are under no obligation to monitor or delete reviews, even if someone finds them objectionable or inaccurate.

Reviews posted on the Services do not represent our opinions or those of our affiliates and partners. We assume no liability for any review or for any losses, damages, or claims arising from them.

By submitting a review, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable licence to use, reproduce, modify, display, translate, and distribute the content of your review by any means.

11. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain, or you may be directed to, links to other websites (“Third-Party Websites”) as well as various materials such as articles, images, videos, applications, and other items originating from third parties (“Third-Party Content”).

We do not monitor, verify, or guarantee the accuracy, relevance, or completeness of any Third-Party Websites or Third-Party Content. We are not responsible for:

• The content or accuracy of Third-Party Websites or Third-Party Content;
• Any opinions, policies, or practices (including privacy or data handling) of third-party providers;
• Any damages, losses, or issues arising from your interaction with such third parties.

The inclusion or linking of Third-Party Websites or Content within our Services does not constitute endorsement, sponsorship, or approval by us. Accessing or installing Third-Party Content is done at your own risk, and once you leave our Services, these Legal Terms no longer apply.

You are encouraged to review the applicable terms, conditions, and privacy policies of any Third-Party Website or application you visit or use.

Any purchases made through Third-Party Websites are solely between you and the respective third party. We assume no responsibility or liability for such transactions, and you agree to hold us harmless from any loss, damage, or harm resulting from your dealings with third parties or their content.

12. SERVICES MANAGEMENT

We reserve the right, at our sole discretion, but without obligation, to:

1. Monitor usage of the Services to ensure compliance with these Legal Terms.
2. Take appropriate legal action against any user who violates the law or these Terms, including reporting such activity to law enforcement authorities.
3. Restrict, limit, or disable access to any content or Contributions that we deem, at our discretion, to be inappropriate or in violation of these Terms.
4. Remove or disable files or content that are excessively large, technically burdensome, or detrimental to system performance.
5. Manage and maintain the Services to protect our rights, ensure operational stability, and uphold the integrity and security of the platform.

These actions may be taken without prior notice or liability, and are intended to preserve the safe and efficient operation of the Services.

13. PRIVACY POLICY

We value your privacy and are committed to protecting your personal data. Please review our full Privacy Policy at:
👉 https://tonso.com.au/privacy-policy

By using the Services, you acknowledge and agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

Please note that the Services are hosted in Australia. If you access the Services from outside Australia, where privacy or data protection laws differ, you consent to the transfer and processing of your data in Australia in accordance with Australian laws and our Privacy Policy.

14. TERM AND TERMINATION

These Legal Terms remain in full force and effect for as long as you use the Services.

Without limiting any other provisions of these Terms, we reserve the right, at our sole discretion and without notice or liability, to deny access to or use of the Services—including blocking certain IP addresses—to any person for any reason or no reason at all. This includes, but is not limited to, violations of:

• Any representation, warranty, or covenant contained in these Legal Terms; or
• Any applicable law or regulation.

We may suspend or terminate your account, participation, or access to the Services at any time and without warning. This may include deleting your account and any associated content or information.

If your account is terminated or suspended, you are prohibited from registering or creating a new account under your own name, a false identity, or the name of any third party, even if acting on behalf of such third party.

In addition to suspension or termination, we reserve the right to pursue appropriate legal action, including but not limited to civil, criminal, or injunctive remedies.

15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to modify, change, or remove any content within the Services at any time and for any reason, at our sole discretion and without prior notice. While we strive to provide accurate and up-to-date information, we are under no obligation to update any content on the Services.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Services.

We do not guarantee that the Services will be available at all times or free from interruptions. Periodic maintenance, system updates, or unexpected issues—such as hardware, software, or network failures—may cause delays or temporary unavailability.

You acknowledge and agree that we may suspend, revise, or discontinue all or part of the Services at any time, without notice or liability. We are not responsible for any loss, damage, or inconvenience resulting from your inability to access or use the Services during any downtime or disruption.

Nothing in these Legal Terms obligates us to maintain, support, or provide updates, fixes, or new releases for the Services.

16. GOVERNING LAW

These Legal Terms are governed by and construed in accordance with the laws of Australia.
Both you and Tonso Pty Ltd irrevocably agree that the courts of Australia shall have exclusive jurisdiction over any dispute or claim arising out of or relating to these Legal Terms or your use of the Services.

17. DISPUTE RESOLUTION

You agree to irrevocably submit any dispute related to these Legal Terms—or the legal relationship established by them—to the jurisdiction of the Australian courts.

Tonso Pty Ltd also retains the right to bring proceedings in the courts of the country where you reside, or, if these Legal Terms are entered into in the course of your trade or profession, in the jurisdiction of your principal place of business.

18. CORRECTIONS

The Services may contain information that includes typographical errors, inaccuracies, or omissions, including details about pricing, availability, or other content.
We reserve the right to correct, update, or amend such information at any time, without prior notice or liability.

19. DISCLAIMER

The Services are provided on an “as is” and “as available” basis. Your use of the Services is at your sole risk.
To the fullest extent permitted by law, we disclaim all warranties—express or implied—relating to the Services and your use thereof, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no representations or warranties regarding:

1. The accuracy or completeness of the Services or any linked websites or applications;
2. Errors, omissions, or inaccuracies in any content or materials;
3. Any personal injury, property damage, or losses resulting from your use of the Services;
4. Unauthorised access to or use of our servers or your personal or financial information;
5. Any interruption, downtime, or cessation of transmission;
6. Any bugs, viruses, or malicious code transmitted by third parties; or
7. Any loss or damage resulting from the use of content or materials made available through the Services.

We do not endorse, warrant, or assume responsibility for any third-party products, services, or advertisements linked through the Services.
You acknowledge that any transactions between you and such third parties are conducted at your own discretion and risk. Always exercise judgment and caution when engaging in any online transaction or interaction.

20. LIMITATIONS OF LIABILITY

o the fullest extent permitted by law, neither we nor our directors, employees, or agents shall be liable to you or any third party for any indirect, consequential, incidental, special, exemplary, or punitive damages, including but not limited to loss of profit, revenue, data, or goodwill, arising out of your use of the Services—even if we have been advised of the possibility of such damages.

Regardless of the form of action, our total liability to you for any claim shall not exceed the amount you paid to us, if any, during the six (6) months preceding the event giving rise to the claim.

Certain jurisdictions do not allow limitations on implied warranties or exclusions of particular damages. In such cases, the above limitations may not apply to you, and you may have additional rights under applicable law.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand (including reasonable legal fees and expenses) made by any third party arising out of or relating to:

1. Your use of the Services;
2. Any breach of these Legal Terms;
3. Any breach of your representations or warranties contained herein;
4. Your violation of another party’s rights, including intellectual-property rights; or
5. Any harmful or unlawful act you commit toward another user.

We reserve the right—at your expense—to assume exclusive control and defence of any matter subject to indemnification, and you agree to cooperate fully at your expense with such defence. We will make reasonable efforts to notify you of any claim or proceeding subject to this indemnity once we become aware of it.

22. USER DATA

We maintain certain data that you transmit through the Services for purposes of performance management and operational continuity. Although regular backups are performed, you remain solely responsible for all data you upload or generate through the Services.

We accept no liability for any loss, corruption, or deletion of data, and you waive any right of action arising from such events. You are encouraged to maintain your own backups and records of all relevant data.

23. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

By visiting the Services, sending emails, or completing online forms, you engage in electronic communications. You consent to receive communications from us electronically and agree that all agreements, notices, disclosures, and other communications provided by us electronically—via email or within the Services—satisfy any legal requirement for written communication.

You hereby agree to the use of electronic signatures, contracts, orders, and records, as well as electronic delivery of all notices, policies, and transaction records initiated or completed by us or through the Services.

You waive any rights or requirements under applicable laws that demand original (non-electronic) signatures, paper documents, or non-electronic payment or credit-granting methods.

24. MISCELLANEOUS

These Legal Terms, together with any policies or operating rules posted on or in connection with the Services, constitute the entire agreement between you and us.

Our failure to exercise or enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. These Terms shall be enforced to the fullest extent permitted by law.

We may assign any or all of our rights and obligations to third parties at any time. We are not liable for any delay, loss, or failure to perform caused by circumstances beyond our reasonable control.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and the remainder shall continue in full force and effect.

No joint venture, partnership, employment, or agency relationship is created between you and us by virtue of these Terms or your use of the Services.

You agree that these Terms shall not be construed against us merely because we drafted them, and you waive any defence based on the electronic form or lack of signature of these Terms.

25. CONTACT US

If you have questions, need additional information, or wish to resolve a complaint regarding the Services, please contact us at:

Tonso Pty Ltd
196 Liverpool Road
Enfield NSW 2136
Australia

📞 1300 368 313
📧